Interactive voice response

Each client can configure a set of Interactive Voice Responses (IVR) and respective interaction script. Every IVR can be associated with a DDI. The IVR integration GUI looks like this:

IVR.png

OneContactPBX supports 3 types of IVRs:

  • Simple IVR: A simple IVR with a timetable. Depending on the timetable, actions (deliver, reject, run script) can be defined to perform In-Schedule and Off-Schedule.
  • Switch IVR: An IVR with a timetable and a DTMF switch. Depending on the timetable, actions (deliver, reject, run script) can be defined to perform In-Schedule and Off-Schedule. In In-Schedule actions, the DTMF char options and their corresponding actions must be defined.
  • Custom IVR: A custom IVR to satisfy a client’s specific IVR requirements.

If you want to know more about some of the concepts on this article, click here.