The phone has existed for over one hundred years and has become a critical part of any business environment. Globally speaking, the migration from PBX to an IP-PBX environment has created a change of the traditional back-end features into alternative software-based communication and transportation solutions, entirely based on IP networks.
Mobile phones are a wireless alternative to voice and e-mail functions. However, the user with different systems still has inherent problems of multiple numbers, multiple voice mail and multiple IM channels. A good example of such problems is the definition of your presence status in multiple channels:
- When in an important meeting, you must silence or turn off mode all your media, including mobile phone, Skype, Google Talk, fixed phone, etc., which can be stressful and risky.
- You can be home/on holiday/travelling/in a meeting but want to take only selected calls.
- While outside the office, no idea of who called your fixed number.
- During a call, can’t switch calls between your mobile phone and fixed line.
- It is usually difficult to divert/forward incoming calls, for example, to an assistant.
Mobile extensions (ME) offers the simplification and convergence of the fixed and mobile worlds with cost and usability benefits. Native support of mobile device access to LAN (WiFi) and WAN (3G/4G), coupled with fixed-mobile integration, allow operators to provide true fixed-mobile convergence (FMC), not just mobility within the Organization.
FMC is exponentially gaining traction as companies strategically address improvements in their business telephony network. Successful FMC means creating true mobile collaboration tools that, further to voice convergence, get included in the communication processes of data location, user status and presence. ME fully aligns with this trend.
If you want to know more about some of the concepts on this article, click here.