The Call Statistics functionality gives the user the ability, via Web Interface, to query and list call statistics, such as:
- Total Number of Calls
- Total Number of Placed Calls
- Total Number of Received Calls
- Total Number of Answered Calls
- Total Number of Non-Answered Calls
- Total Time in Minutes and Average Call Time in Minutes.
Call Statistics can be calculated for:
Each System Administration Account, Client Administration Account and Extension Administration Account has access to the all Client statistics, single Client statistics and Extension statistics, respectively.
Tip: All listed statistics can be exported to an Excel file.