Pick-up

Pick-up allows an extension in a logical (pick-up) group to take a call bound for other extension that goes unanswered for a preset time. There are two modes available:

  • Group: The picking extension picks up a call bound for any extension belonging to a group where the picking extension is.
  • Direct: The picking extension picks up a call bound for a specific extension.

 

 

Picking-up calls

To do a group pick-up call:

  1. Insert the configured extension (eg.: *8), to pick a call from a specific group wherever the call is ringing.

 

To do a direct pick-up call:

  1. Insert the number of the extension (where the call is ringing), with an * before.

 

 

Configuring Pick-Up calls

To configure a Pick-Up Code:

  1. Go to OneContact PBX web portal.
  2. Select the client.
  3. On Star codes, insert the desired Group Pick-Up code.
    Pick_Up_groups_config02.png
  4. Click Pick_Up_groups_apply.png to save changes.

 

To configure a Pick-Up Prefix:

  1. Go to OneContact PBX web portal.
  2. Select the client.
  3. On Star codes, insert the desired Pick-Up prefix.
    Pick_Up_groups_config03.png
  4. Click Pick_Up_groups_apply.png to save changes.