Gamification is a web application developed to help managers improve the workplace environment and performance through game like events. These events allow employees to do their daily job or learn new competences just as if it was a game in which they are awarded for their progress and achievements.
Since Gamification is highly customizable, it allows administrators and supervisors to use it either to promote employee engagement in short term periods through a series of challenges, to enable new employees, making them follow a series of tasks where they learn the basics of their job, or even to promote team spirit by creating activities where a group of workers has to work together towards a common goal.
How it works
Gamification uses game mechanics and design techniques to create a game like experience during the work period. The main purpose is to make work more appealing, motivating and fun while still trying to meet company goals.
Gamification has three types of users:
Players
Players take part in activities where they are awarded experience (XP) and credit points (CC) each time they achieve the activities goals.
Experience measures the player's evolution and indicate how experienced he is. It allows the player to move up the ranks, level up, if he acquires enough experience.
Credit points are points used to buy prizes from the store. They're the Gamification currency. In the Gamification Store you'll see he prizes available and how much each one costs.
As a player, you will be able to map your evolution, your career progress and compare it with other players. You'll know about new activities and what you'll win from completing them.
The Player's homepage has the following tabs:
- My Profile - In the My Profile page, you can see the global information about your profile.
- My Teams - In the My Teams page, you can see a list of all the teams you're a member of.
- My Activities - In the My Activities page, there's a list of all the activities assigned to you and their status.
- Store - In the Store you have two tabs. One where you can trade the credits you earned and other where you can check all the transactions that you made and their state.
- Statistics - In the Statistics page you can see charts with the information, through time, of your overall performance.
- Challenges - The challenges page displays information concerning the challenges you have been involved and allows you to launch new challenges.
Supervisors
Supervisors can assign players to teams, create activities and assign players and teams to those activities, but they can't take part on them.
The supervision portal gives immediate access to the home page where you can find a overview of your Gamification activity:
- Activities status - An area with three tabs - Achievements, Quests and Challenges - that shows the status of the activities and to whom they are assigned.
- Medals Leaderboard - The Medals leaderboard, showing the name, avatar and earned medals by the top earning players.
- Credits points leaderboard - A list with the top earning players regarding CP.
XP leaderboard - A list with the most experienced players. - KPIs Table - An overview of the existing KPIs and their previous and current state. This table can be displayed by Players, Teams or Workgroups and by different time frames, such as weeks, months, year, etc.
The Supervisor's homepage has the following tabs:
- My Profile - In the My Profile page, you can see the global information about your profile. This will show you all the important and current information about your performance and how it reflects in your Gamification evolution.
- Players - In the Players tab you can find information about the players from your workgroup(s).
- Teams - In the teams page you can manage your teams team (see their performance, delete or edit them or create new ones).
- Workgroups - In the workgroup page you can see a workgroup details.
- Activities - The Activities page allows you to find all relevant information about the existing activities, all the available actions, from activity creation, to deletion or duplication.
- Store - In the store you can manage the prizes in store (create, edit or delete them) and manage transactions (accept or deny) from the agent's store usage.
- Statistics - In the Statistics page you can find general information of main performance indicators, such as activities status, XP won over time, credit points won over time, medals won over time and badges won over time.
- Configurations - On the configurations page you have the following tabs:
- Levels - Levels and sub-levels enable you to create a roadmap for your players game.
- Medals - On Medals you can upload new medals images.
- Badges - On Badges you can upload new badges images.
- Parameters - On the Parameters page you can configure some general parameters in the Gamification portal.
- KPI & Conditions - KPI & Conditions enables you to create and define KPIs and conditions to evaluate your players performance.
- Wallboard - Wallboards enables you to display data in a big format, that makes the data easily visible to everyone.
- Import Tools - Import Tool enables you to import/export Entities and KPIs.
- Settings - The Settings tab enables you to upload new logos and delete existing ones.
- Wheel of fortune - Wheel of fortune allows your players to get extra prizes.
- Matchmaking - Matchmaking allows your players to challenge other players and the winner gets the rewards.
Administrators
Administrators can assign players to teams and workgroups, create activities and assign players and teams to those activities, but they can't take part on them.
As an Administrator you can create activities that help to implement new procedures. This way the player will follow a path of goals that will reward them while they're learning what you want from them. You can also create short term activities that will stimulate quick responses and provide prizes upon completion.
The admin portal gives immediate access to the home page where you can find a overview of your Gamification activity:
- Activities status - An area with three tabs - Achievements, Quests and Challenges - that shows the status of the activities and to whom they are assigned.
- Medals Leaderboard - The Medals leaderboard, showing the name, avatar and earned medals by the top earning players.
- Credits points leaderboard - A list with the top earning players regarding CP.
XP leaderboard - A list with the most experienced players. - XP leaderboard - A list with the most experienced players.
- KPIs Table - An overview of the existing KPIs and their previous and current state. This table can be displayed by Players, Teams or Workgroups and by different time frames, such as weeks, months, year, etc.
The Admin's homepage has the following tabs:
- Players - In the Players tab you can find information about the existing players.
- Teams - In the teams page you can see all existing teams, their names, external IDs, XP and CP and who created them.
- Workgroups - In the workgroup page you can find all existing workgroups, their names, external IDs and creation date.
- Supervisors - he supervisors page will display the complete list of the existing supervisors, regardless their state or the Active/Inactive players lists.
- Activities - The Activities page allows you to find all relevant information about the existing activities, all the available actions, from activity creation, to deletion or duplication.
- Store - In the store you can manage the prizes in store (create, edit or delete them) and manage transactions (accept or deny) from the agent's store usage.
- Statistics - In the Statistics page you can find general information of main performance indicators, such as activities status, XP won over time, credit points won over time, medals won over time and badges won over time.
- Configurations - On the configurations page you have the following tabs:
- Levels - Levels and sub-levels enable you to create a roadmap for your players game.
- Medals - On Medals you can upload new medals images.
- Badges - On Badges you can upload new badges images.
- Parameters - On the Parameters page you can configure some general parameters in the Gamification portal.
- KPI & Conditions - KPI & Conditions enables you to create and define KPIs and conditions to evaluate your players performance.
- Wallboard - Wallboards enables you to display data in a big format, that makes the data easily visible to everyone.
- Import Tools - Import Tool enables you to import/export Entities and KPIs.
- Settings - The Settings tab enables you to upload new logos and delete existing ones.
- Wheel of fortune - Wheel of fortune allows your players to get extra prizes.
- Matchmaking - Matchmaking allows your players to challenge other players and the winner gets the rewards.
Activities
Activities are events that translate your employees daily tasks into a game environment. This way, they become players and while performing theirs tasks, they are also playing, reaching goals, earning experience and getting rewarded through credit points that they can use to buy prizes.
There are different activity types and with different status that change as the players complete those activities.
Activity types
You have three different types of activities, each one serving a different purpose:
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Quests - Quests set up goals that must be overcome to achieve a reward, this type can be completed by everyone that was enroled in the quest, and there is no competition involved. |
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Challenges - Challenges are competitions where everyone must try to achieve the same goal faster or better than everyone else. Challenges will only reward top finishers. |
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Achievements - This type will highlight feats and milestones, these may require some sort of expertise or just by doing something for a certain amount of time. |
Activity status
Each activity has three possible status:
- Completed - The activity was finished in time with success.
- Proceeding - The activity is ongoing and there's still time to complete it.
- Time is up - The activity can no longer be completed because the end time was reached.
With Gamification a player can have fun at work while being more productive and be rewarded for it!