Dashboards and Panels

Note: This feature is currently only available in the context of OneContact Data Studio Early Adopters Program.

Dashboards are the core to the Datastudio experience. They are an information managing tool that visually tracks, analyzes and displays key information to the users. 

Dashboards can be composed of different panels, each tracking different types of information.



In this article you will learn how to:


Add a Dashboard/Panel

When adding a panel, you might be adding to existing dashboards or you might wish to create a new dashboard from the ground up. 

To create a new dashboard, navigate to the menu and press Dashboards:


In the dashboards menu press New, and then select New Dashboard:


This is where you will manage your panels. 

Panels can be dragged and dropped inside a dashboard, meaning you can organize your dashboard as you see fit. 


Press datastudio_new_panel.png to add more panels:


Importing a dashboard

To import a Dashboard, select the import option in the Dashboards page:

import dashboards 1.png

This will open the import page:

import dashboards 2.png

You can choose to:

  • Import the JSON file;
  • Import through a grafana link;
  • Import directly via pasting the JSON.


Edit a Dashboard/Panel

When creating or opening a panel, you will be met with its editing menu:



In the upper right menu:


  • Toggle Table View
  • Toggle Fill the panel size or not
  • Set a time range
  • Refresh the dashboard
  • Select a graph type

Pressing Save will save the current dashboard allowing you to give it a name. Press Apply to apply the changes. 

Datastudio provides different visualization types, click in the type of graph to learn how to configure it:

Each dashboard can show different views. Click button_dropdown.png to open the drop-down menu.


button_view.png  -  View Open the dashboard in a full page with all the results  of the query shown.
button_edit.png  -  Edit Edit the dashboard, being able to change, remove or create a new query to display in the dashboard.
button_share.png  -  Share Share the dashboard with others, by a link, taking a snapshot or embedding the dashboard somewhere.
button_explore.png  -  Explore Explore options and metrics of the dashboard, presenting different results without altering the original dashboard.
button_inspect.png  -  Inspect


Panel JSON  


button_more.png  -  More

- Duplicate

- Copy

button_remove.png  -  Remove Remove this dashboard from the overview.



You can alter fields using the override function as in the following example:

image (1).png

To change a 00:00:00 field to an int format, where a column contains "count" in its name:

  • add an override with "name matching regex": ".* Count"
  • add override property: Unit: Number


Query Editor

In the bottom of the screen you can run queries. Queries are the anchors that tie back to your data source, retrieving the data to be visualized. 


To run a query:

  • First select the Metrics from the drop-down menu
  • Select a breakdown from the drop-down menu to display metrics from different perspectives (agents, services, time)


  • Select a service and the filtering options for it
  • Select the ordering you desire for the results (upward or downward). 

You can press  datastudio_plus.png to add more variables to your query. 

Press Query options to configure the maximum number of data points you need. Click here to learn more about the options available. 



Note: When a breakdown does not support a metric, the metric will not appear in the drop-down list.

examples: in Current Available State, Time does not appear in the list.  


              in Current Busy Count, Service does not appear in the list. 


When a breakdown is not selected, the tenant breakdown is used by omission. This is a valid query:query


Creating Playlists

In the Dashboards menu, you can select Playlists:

playlists 1.png

You can create a new Playlist by pressing New Playlist:

playlists 2.png

In the Playlist menu:

  • Type a Name for the playlist;
  • Select an interval;
  • Add the Dashboards by title or by tag;
  • Press Save.